Help & Questions

Below is a number of regularly asked questions and queries our customers have asked. If you've got question not being answered here....please contact us and we'll try to help as best we can.

Contacting Us

By Phone: 0845 873 2633 or 01794 517761
During daytime & evenings on weekdays (9am-8:30pm). Daytime at weekends (9am-5:30pm).
If for any reason no one is available to answer PLEASE leave a message and we'll do our best to get back to you.

By Email: Sales@UKSkateboards.co.uk

By traditional post:
UK Skateboards.co.uk
PO Box 291,
Romsey,
Hampshire,
SO51 9WQ

Need Advice to Buy Stuff?
Ok, you may not be a genius when it comes to Skateboards, but we are! In fact some of staff skateboard themselves, so we really know what we're talking about.

As a result of this we've developed a whole series of sections to give you as much advice as we can online as possible for when choosing what product to buy, because there is simply so much choice out there!

Select the appropriate buying advice section from the links below:
Choosing a Complete Skateboard
Buying Skateboard Decks and what to look for
Buying Skateboard Parts and how to choose
What protection should I get?

If you find questions are still not answered for buying items and advice is still needed, you're always welcome to call 0845 873 2633 or 01794 517761 or email us on sales@UKSkateboards.co.uk

Contacting Us for Help
Please call us and chat - 0845 873 2633 or 01794 517761, we'll be happy to help. We can also take orders over the phone if you wish. You can call us both daytime and evenings every day of the week. Alternatively email us via sales@UKSkateboards.co.uk

Are payments that are made through the UKSkateboards.co.uk website secure? Will you simply take my money? What about the details that I give, what's done with them?
All good and very important questions. Firstly, it's not in our interest to take your money and not deliver. We realise that making payments online can be a new thing for many people and even those people who use the internet regularly to buy products are concerned about internet security.

We have 2 levels of security in place to make sure your payments are as secure as possible:
1. Payments are secured by using a technology called Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available), this makes it extremely hard for anyone to get hold of the information you give us when ordering.
2. We have implemented a service called "3D Secure", this is effectively an online pin service that adds an extra security layer to online payments, this means that no one other than the actual card holder or someone who knows the online pin code can put payment through.

For more details on these online secure payment services used please see our providers website - Protx

NOTE: When ordering online you will not be transferred to a secure payment page until you reach the page where card details are requested. You can tell if you are on a secure payment page in 2 ways. You can tell you're on a secure payment page as the website address bar will begin with "https://" AND NOT "http://". You may also have a secure lock sign appear somewhere on your browser window (the position of this varies depending on your website browser used)

The only details we hold are your order details needed for delivery of our products, all payment details are held securely by the payment supplier (Protx) and are only kept for the duration of time that the details are needed

We accept all these credit cards for online payments: Visa, Visa Debit (formerly Delta), Visa Electron, Mastercard, Meastro (formerly Switch), Solo..

Other Order Options
Don't feel comfortable ordering via the internet?
No problem, just download our mail-order form, fill it in as instructed and send it to us via e-mail/post along with cheque made payable to "UKSkateboards.co.uk", to:

UKSkateboards.co.uk
PO Box 291,
Romsey,
Hampshire,
SO51 7WQ, UK

DOWNLOAD OUR MAIL ORDER FORM HERE

If you have any questions before ordering please give us a call on 0845 873 2633 or 01794 517761 or e-mail Sales@UKSkateboards.co.uk

Low Prices
At UKSkateboards.co.uk we strive to provide the best prices on Skatgeboards at the highest quality anywhere in the UK, therefore we're constantly checking our prices with competitors to make sure you get the best service at the best price available.

If you want to purchase from us but have seen an item in stock and cheaper elsewhere then give us a call on 0845 873 2633 or 01794 517761 to see if we can price match, or simply order online and put a note in the special instructions box and we'll review the price before dispatching

How much is Postage to UK addresses? What if I live outside the UK?
To make things simple we've made postage costs standard and simple.

UK Mainland Delivery Prices:
For orders under £20 postage is £1.95
For orders above £20 postage is £4.95
For orders over £100 postage is FREE!!

Why not get together with a couple of friends, order some skateboards & grear together to save money on shipping?

Northern Ireland Prices: For all orders £6.95
UK Offshore Delivery Prices: Minimum £6.95 - Maximum £9.95
Southern Ireland Delivery Prices: For all orders £7.95
Western Europe Delivery Prices: For all orders £14.95
Other locations: To get exact pricing send us an email displaying your desired delivery location and requesting the shipping price.
International Prices: Call or email us to find out the specific locations we can deliver to.

Alternatively contact us by e-mail Sales@UKSkateboards.co.uk or call 0845 873 2633 or +44(0)1794 517761.

Delivery Times
UK Mainland & Northern Ireland Delivery Times
Most of our popular products are delivered NEXT WORKING DAY in the UK Mainland, as long as the order is placed before 2pm, subject to stock levels. Delivery times vary from product to product depending upon whether stock is held on it, please see the specific product page for details.

For other products where stock is not held, UK Mainland deliveries are usually 3-5 working days as we'll have to order in the specific product(s) in from suppliers.

If delivery times are important to you please call us 0845 873 2633 or +44(0)1794 517761 to make sure we can get the items to you in time.

Small items and accessories such will be sent via Royal Mail 1st Class Post and take 1-2 working days delivery if placed on their own without a Skateboard or other big item.

Skates.co.uk cannot be held responsible for delivery times if the item has already been dispatched by ourselves and the carrier is having problems delivering to your address. However we will do the best we can to help should you have problems between City-Link (our courier UK company)/DPD (Ireland & European Order) not be sorted between yourselves and them.

Delivery times are based on a standard working day (Mon-Fri). All orders will require a signature, so please make sure someone is at your delivery address to sign for your package. We do give instruction to leave with a neighbour if you're not in.

UK Offshore
Please see the UK Mainland information above and add 2 working days to delivery due to your location.

Southern Ireland/Eire
Please see the UK Mainland information above and add 2-3 working days to delivery due to your location.

Western Europe
Please see the UK Mainland information above and add 3-5 working days to delivery due to your location.


Nearly all UK customers receive their shoes within 1-7 working days of the original order date. International Delivery times to Ireland & Europe are approximately 1-14 working days.

Delivery times are dependant upon whether we have the item in immediate stock and also which delivery method we use.